Enterprise Translation Solutions Services
Dedicated account manager, SLAs, and compliance documentation (SOC 2 / HIPAA-ready) for large organizations. Get an instant quote and see exactly what your project will cost.
Large organizations ordering translation at scale usually need more than volume pricing: a formal service-level agreement, a single dedicated point of contact, and documentation their security and procurement teams can actually review. Enterprise Translation Solutions is built for that, on top of the same certified and standard translation, quality process, and 100% acceptance guarantee every order gets.
What's Included
- A formal service-level agreement covering response times and turnaround commitments for your account.
- A fully dedicated account manager as your single point of contact, rather than routing requests through general support.
- A compliance documentation packet for your security and procurement review (see Security & Compliance Documentation below).
- Custom pricing built on our standard rates, scaled to your organization's volume, document types, and languages.
- Everything included in a standard Business Account: shared team ordering, centralized billing, and order history.
Security & Compliance Documentation
cloud translate itself is not independently SOC 2 certified. Where our infrastructure and payment providers hold their own certifications, we describe that honestly rather than claiming it as our own; see our Security & Privacy Practices page for exactly how we handle documents, access, and retention. For Enterprise accounts, we can provide a compliance documentation packet, our data handling practices, a subprocessor list, and, for healthcare-related use cases, a signed Business Associate Agreement (BAA) where applicable, for your team's own security review.
Document Translation API
If your organization wants translation built directly into your own systems, see our Document Translation API page;
White Label Translation
if you're reselling translation to your own clients under your own brand, see our White Label Translation page.
Enterprise accounts aren't limited to manual ordering. Your dedicated account manager can help coordinate whichever combination fits.
Onboarding
From requirements to a dedicated account manager.
Tell us about your organization's translation volume, document types, languages, and SLA or compliance requirements.
We confirm your Enterprise pricing, SLA terms, and compliance documentation packet.
Your dedicated account manager sets up your account and is your ongoing point of contact.
01 — Tell us your volume and requirements
Step 1 of 3
Pricing
Enterprise pricing is custom, built on top of our standard rates (currently $18 per page for certified translation and $0.10 per word for standard translation, see Pricing), scaled to your organization's volume, document types, languages, and SLA requirements.
Questions & Answers
Frequently asked questions.
The questions people ask before ordering enterprise translation solutions services.
How is Enterprise different from a Business Account?
A Business Account covers shared billing and volume pricing for growing teams. Enterprise adds what large organizations' procurement and security teams actually require on top of that: a formal SLA, a fully dedicated account manager, and a compliance documentation packet. If your team doesn't need those specifically, see our Business & Bulk Translation page instead.
Are you SOC 2 certified or HIPAA compliant?
cloud translate itself is not independently SOC 2 certified. See our Security & Privacy Practices page for how we describe security and certifications sitewide.
What does the SLA actually cover?
Response time commitments, turnaround guarantees for your order volume, and escalation paths for your dedicated account manager.
Is pricing different from your standard rates?
Enterprise pricing is custom, based on your organization's volume, document types, languages, and SLA requirements. It's built on top of our standard per-page and per-word rates (see Pricing) rather than a separate, unrelated rate card.
What's included with a dedicated account manager?
A single point of contact for your organization who understands your account, your typical document types, and your SLA, rather than routing every request through general support.
Can Enterprise customers also use the API or white label our service?
Yes. Enterprise accounts can be combined with our Document Translation API for technical integration, or our White Label Translation program if you're reselling to your own clients; your dedicated account manager coordinates whichever combination fits your organization.
Is there a minimum size to qualify for Enterprise?
There's no single hard cutoff; Enterprise is generally the right fit once an organization needs a formal SLA or compliance documentation specifically, rather than being defined by order volume alone. Talk to us about your requirements and we'll confirm whether Enterprise or a standard Business Account is the better fit.
Ready to Talk to Us About Enterprise?
Contact us through our contact page with your organization's volume, languages, and SLA or compliance requirements, we'll confirm your pricing and terms.