Contact Us
Have a question about an existing order, a document that needs to meet a specific requirement, or our services in general? Our support team is here to help.
Contact Support
- Support hours: 7 a.m. – 11 p.m. PST daily, with after-hours availability for urgent matters
- For fastest service, include your order number in your message.
Registered Office
See our Locations page for our full registered address and additional operations.
Before You Contact Us
Many common questions are already answered on our Pricing, 100% Acceptance Guarantee, and Security & Privacy Practices pages, check there first if your question is about rates, a rejected document, or how we handle your files.
Write to us
Send a message
Tell us what you need and we will come back to you. If it is about an order you have already placed, include the order number.
Frequently asked questions
What's the fastest way to get help with an existing order?
Email us with your order number, that's the quickest way for our support team to look up your order and respond with specifics.
How quickly will I get a response?
We aim to respond same-day during support hours; if you contact us outside those hours, expect a response the next business day, sooner for urgent, time-sensitive requests.
Can I contact you before placing an order to ask about pricing or turnaround?
Yes. See our Pricing page for standard rates, or contact us directly with your document details for a specific quote.
I have a document that was rejected. Who do I contact?
Contact support with your order number and the rejection reason from the receiving institution. See our 100% Acceptance Guarantee page for what's covered.
Do you have a phone number I can call?
Our support is primarily handled over email to keep a written record tied to your order, contact us and we'll follow up, including by phone if the situation needs it.
Is this page affiliated with USCIS, IRCC, UKVI, or another government agency?
No. Cloud Translate is an independently owned translation company, not a government office. If you have a question about a specific agency's requirements, contact that agency directly; see our About page for the full disclosure.
See our About Cloud Translate, Locations, and 100% Acceptance Guarantee pages for more detail.
Ready to Get Started?
Get an instant quote or start your order now.